Shipping and returns

We stock and pack our merch ourselves. When you buy online, the item comes out of RISEaid's own inventory, so the site only lets you buy what we actually have on the shelf. If a size or color runs out, it shows as sold out.

Some items are sold only at RISEaid events. Those pages say so and can't be added to a cart. You can find out where we'll be next in The Rise Report.

From time to time we may pause online checkout, for example while we restock or travel to an event. When the shop is paused, you can still browse, and your cart waits for you.

Checkout is handled by Stripe, a secure payment company. You type your card details on Stripe's checkout page, not on ours, and RISEaid never sees or stores your full card number.

Prices are in U.S. dollars. Your cart is always priced from our own records, never from your browser. Your full total, including shipping, is shown on the checkout page before you pay.

After you pay, we email a receipt with your order number. It starts with RS-. Please keep it handy if you need to reach us.

If you start checking out but don't finish, nothing is charged. Unfinished checkouts are cancelled on their own after a day.

• U.S. addresses only. We don't ship outside the United States yet.
• Flat-rate shipping. One shipping price per order, no matter how many items. The current price is listed on every product page and in your cart.
• Free shipping over a set amount. When your order reaches the free-shipping amount, shipping drops to $0. Your cart tells you how close you are.
• At events, there is no shipping. You take your items home with you.

We usually pack and ship orders within a few business days. Checkout shows a delivery estimate of about 3 to 8 business days. Weekends, holidays, and busy event weeks can add time.

When your package leaves us, we email you the carrier name and tracking number so you can follow it.

If we can't ship within the time we told you, we'll email you with a new date and give you the choice to wait or to cancel for a full refund. If you cancel, we refund you right away.

Your safety matters more to us than any order. If you need your package handled a certain way, such as sent to a different address or held for pickup at an event, email hello@riseaid.org or call or text 888-860-RISE before it ships. We'll do our best to help, quietly and without questions.

Please check your shipping address at checkout. If you spot a mistake, contact us as soon as you can. We can fix it if the order hasn't shipped.

If a package comes back to us because of an address problem, we'll reach out. We can ship it again for the cost of shipping, or refund the items.

If tracking stops moving or your package never shows up, tell us within 30 days of your order date. We'll check with the carrier. If the package was lost on the way, we'll send a replacement or give you a refund, whichever you prefer.

Our return policy is simple: if you're not happy, you can send items back within 30 days of delivery for a refund or an exchange.

• Items should be unworn, unwashed, and in the shape you got them, with any tags still on.
• Email hello@riseaid.org with your order number (it starts with RS-) and what you'd like to send back. We'll reply with where to mail it.
• For a different size or color, we'll swap it if we have it in stock. If we don't, we'll refund you.
• Return shipping is paid by you, unless we made a mistake (see below).
• Our original shipping charge isn't refunded on a return, unless we made a mistake.
• Bought at an event? The same 30 days apply. Contact us and we'll sort it out.

If we ever sell a custom or personalized item, its product page will say so. Those items can't be returned unless they arrive damaged, misprinted, or wrong.

If your item arrives damaged, misprinted, or isn't what you ordered, that's on us. Email a photo to hello@riseaid.org within 30 days of delivery. We'll replace it for free or give you a full refund, including shipping, and we'll cover any return postage.

Refunds go back to the card or payment method you used, through Stripe. We send the refund once we receive your return, or right away if the problem was ours. After that, your bank may take 5 to 10 business days to show it.

To cancel an order that hasn't shipped yet, contact us and we'll refund the whole order.

Buying merch is a great way to support the work, but it isn't a tax-deductible gift, because you receive something in return. Your receipt says so too.

If you'd like your support to be a gift, you can donate directly. We're preparing our 501(c)(3) application. Talk to your tax advisor about deductibility until it's approved. Our donation policy explains how gifts work.

Email hello@riseaid.org, reply to your order email, or call or text 888-860-RISE (888-860-7473). Please include your order number. A real person on our team will get back to you.